We are seeking a highly experienced and dynamic Customer Service Manager to lead and optimize our customer service department. The ideal candidate will not only possess a proven track record in the customer service field but also demonstrate the ability to actively participate in sales and business development activities. As a pivotal member of our team, the Customer Service Manager will be responsible for ensuring exceptional customer experiences, maintaining high satisfaction levels, and driving business growth through effective sales strategies.


  1. Leadership and Supervision: Manage and lead a team of customer service representatives, providing guidance, support, and mentorship to ensure exceptional performance and professional growth.
  2. Customer Experience Enhancement: Develop and implement strategies to enhance overall customer experience, analyzing feedback, identifying pain points, and implementing improvement plans.
  3. Sales and Business Development: Actively participate in sales activities, consulting and introducing our products or services to potential and existing customers. Identify new business opportunities and contribute to business development initiatives.
  4. Quality Assurance: Implement quality assurance measures to monitor customer interactions, ensuring consistency, accuracy, and adherence to established service standards.
  5. Process Improvement: Continuously evaluate existing customer service processes, identifying opportunities for efficiency, and making data-driven decisions to streamline operations.
  6. Customer Relations: Handle escalated customer issues, resolving complex problems promptly and effectively while maintaining a positive and professional approach.
  7. Training and Development: Organize and conduct regular training sessions for the customer service team, ensuring they are equipped with the necessary skills for both customer service and sales.
  8. Metrics and Reporting: Establish key performance indicators (KPIs) for the customer service department, monitor and report on metrics related to customer satisfaction and sales performance.
  9. Collaboration: Collaborate with other departments, particularly the sales and business development teams, to ensure a cohesive and seamless customer experience that aligns with business objectives.
  10. Business Strategy: Provide valuable insights from customer interactions to inform sales and business development strategies, contributing to the overall growth and success of the company.


  1. Experience: A minimum of 5 years of hands-on experience in the customer service field, with a proven track record of driving customer satisfaction and sales growth.
  2. Sales and Business Development Experience: Demonstrated ability to actively participate in sales and business development activities, including prospecting, lead generation, and closing deals.
  3. Leadership Skills: Strong leadership abilities, capable of motivating and inspiring the customer service team while collaborating with other departments.
  4. Customer-centric Mindset: Passionate about delivering exceptional customer experiences and committed to ensuring customer satisfaction at all levels.
  5. Problem-solving Skills: Proficient at analyzing complex issues, identifying root causes, and implementing effective solutions to improve customer service and sales performance.
  6. Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas and proposals clearly and persuasively.
  7. Billingual: Ability to communicate fluently in both Vietnamese and English
  8. Adaptability: Thrives in a fast-paced environment, adaptable to changing priorities, and capable of handling multiple tasks effectively.
  9. Sales and Negotiation Skills: Strong sales and negotiation skills, with the ability to identify opportunities, build relationships, and close deals.
  10. Business Acumen: Demonstrates a solid understanding of business principles, able to align customer service efforts with overall business goals.
  11. Candidates with experience in managing rental properties is prioritized.
  12. Candidates with a household registration in Hanoi is prioritized.
  13. Minimum requirement is a Bachelor’s degree.
  14. Bachelor’s degree in a related field is preferred but not mandatory.
  15. An IELTS score of 6.5 or above.

If you are a results-driven and experienced Customer Service Manager with a proven ability to contribute to sales and business development activities, we invite you to join our team. Together, we can deliver unparalleled customer experiences and drive sustainable business growth.